About Our Founder
Santos Lopez founded Velocity Collections after more than 35 years in collections, including experience working for a collection agency and more than 15 years managing accounts receivable and billing operations for start-ups. He has worked on both sides of the collections process. He knows what it takes to follow up on an overdue balance, and he knows what happens inside a business before that balance ever reaches a collection agency.
That perspective shapes how Velocity Collections works with clients. An overdue invoice may come down to a missed payment, but it can also point to a pricing dispute, a missing purchase order, or a payment that was never matched to the right account. Santos brings years of experience sorting through those details, working with customers to resolve disputes, and negotiating payment arrangements while preserving business relationships.
A career in billing, accounts receivable, and collections
FOX News Channel
As Internet Accounts Receivable Manager, Santos managed about $2 million in monthly receivables for digital advertising and affiliate licensing. He generated and collected on 200 to 300 invoices each month, worked with account executives and client services to resolve billing discrepancies, and prepared collections reports for finance and sales leadership.
Heavy.com
As Accounts Receivable Manager, Santos oversaw billing for approximately $1.5 million in monthly revenue. He turned advertising traffic and performance data into invoices, handled revenue recognition across multiple currencies, and built tools that helped the business track outstanding balances and forecast incoming payments.
Google / Admeld
As a Billing and Collections Analyst, Santos managed billing and collections for approximately $14 million in monthly receivables across global digital media clients. He reconciled invoices against campaign delivery data, worked with internal teams to resolve customer billing questions, and developed training materials and process documentation to help transition billing operations to an offshore team.
Chartbeat / Tubular Labs
Santos spent more than 11 years at Chartbeat, serving as Head of Accounts Receivable and Billing Systems Administrator. His responsibilities expanded to cover Chartbeat and Tubular Labs, with billing operations generating 300 to 500 invoices a month. He translated customer agreements into accurate subscription invoices, administered Zuora, and led two billing system migrations to NetSuite. On the collections side, he negotiated payment plans and settlements, prepared accounts for external collection, and coordinated bankruptcy documentation when required. He also worked with sales and client services to resolve the contract, pricing, and usage discrepancies that could delay payment.
DTN
As a contract billing analyst, Santos helped restore billing accuracy after a system migration. He reviewed 100 to 200 subscription invoices a day in Salesforce, validating line items before invoices went out to customers. The assignment drew on a skill he had developed throughout his career: tracing a billing issue back to its source and resolving it before it became a payment dispute.
Why he started Velocity Collections
After years of managing receivables in-house, Santos knew what he wanted from a collection partner. He wanted someone who would understand the account before contacting the customer, explain what was holding up payment, and keep clients informed about what happened next. He built Velocity Collections around those expectations.
Velocity Collections focuses on business-to-business accounts. Santos brings the same care to those accounts that he brought to the receivables he managed in-house. He understands what an overdue invoice means for a business’s cash flow and how much a client may have invested in the customer relationship. His approach is to establish what’s owed, find out what’s holding up payment, and pursue a resolution with clear, professional communication.