CLEAR ANSWERS. FORWARD MOMENTUM.Frequently asked
questions.
01
What types of accounts do you handle?
We collect unpaid business-to-business invoices for goods or services. We do not handle personal or consumer debts.
02
How much does your service cost?
Our fee is 10% of qualifying payments received during the first 45-day collection cycle, subject to your placement agreement. If $10,000 is recovered, our fee is $1,000 and you retain $9,000
03
Do I pay a collection fee if nothing is recovered?
No recovery, no collection fee. Your placement agreement explains which payments qualify and when the fee is due.
04
What is the 45-day collection cycle?
A defined period of focused outreach, payment discussions, and follow-up, beginning on the agreed start date. Payment within 45 days is not guaranteed.
05
Who receives the customer’s payment?
Your customer pays your business directly. We invoice you separately for the applicable contingency fee.
06
What do I need to get started?
Provide unpaid invoices, customer contact details, and supporting documents such as contracts and correspondence.
07
Do you accept every account?
We review each account’s documentation, age, balance, disputes, and locations before acceptance.
08
How will you contact my customer?
We use professional emails, phone calls, and LinkedIn outreach when possible to understand payment obstacles, discuss payment, and follow up.
09
Can you settle without my approval?
We agree on settlement authority before starting. Discounts or payment arrangements outside that authority require your approval.a
10
What happens after 45 days if unpaid?
We review its status with you and recommend next steps is any. Extension or additional service requires a separate agreement or amendment.
